Qlikview, SQL, R, Google Analytics, Invision, Tableau, Agile Scrum and Kanban, Atlassian JIRA, Confluence

User centric design and adaptability. Team and stakeholder management. Excellent interpersonal and communication skills. Lateral thinking and perseverance.


Capital One, Toronto — Product Manager, Payment Authentication


  • Managing tech and non-tech backlogs to bring priority for new feature releases and platform excellence.
  • Developed, planned and implemented Agile and Scrum techniques.
  • Responsible for strategy, development and implementation of payments authentication platforms covering all payment channels.
  • Vendor relationship management.
  • User studies, testing, release planning and scalability management

Desjardins General Insurance Group, Toronto — Product Expert, Claim App

JAN 2018 – JUN 2019

  • In the capacity of Product Manager – managing web and mobile product development in an Agile environment, collaborating with developers and stakeholders to ensure successful product and feature launches.
  • Developed, planned and introduced Photo Based Estimate product.
  • Generated over 42% improvement in overall NPS year on year by implementing improvements and features to increase engagement.
  • Savings of over $200K using automation of automobile damage appraisals.
  • User studies, testing, requirements management and scalability management.
  • Recognized for achieving highest NPS score across the group for Q2 and H2 2018.
  • Recognized for achieving lowest Cycle Time (TAT) operations across the group for FY 2018.

Old Mutual Life Insurance Group, Mumbai —  Product Manager, Claims

FEB 2017 – NOV 2017

  • Developed and managed PaaS product targeting vendor productivity and efficiency management.
  • Complete SDLC and stakeholder management presentations and product feature backlogs using Scrum for first ever internally built product and receiving buy-in from C-level executives for projects worth over $1.2m.
  • Delivered over 10,000 requests per day over platform and generated savings and improved sales by over 17% month on month.
  • Profitable in the first month of shipping and achieved 160% of targeted growth for the year.
  • Responsible for single-handed SDLC and stakeholder management.
  • Fastest product generation time within the industry with proven performance at 27% reduction in TAT and claims processing error reduced by over 66% within first 90 days of implementation.

5Crowd Inc, Toronto — Business Analyst

JAN 2016 – APR 2016

  • Designed and implemented a media pricing and performance product (The Calculator) that is hosted on the group’s website. (1st ever in North America)
  • Helped automate every financial and reporting task and host it on cloud to save costs and improve efficiency, creating over $20,000 in savings in consultation fees in 3 months.
  • Designed and implemented the “Calculator” product still in use on the organization’s website and one of the first such quantifying metrics for use by Media companies in North America.
  • Helped analyse and improve bottlenecks in organization’s performance ranking reports and automated the same for improved transparency.

AIG, Mumbai — Business Analyst

JUN 2014 – FEB 2015

  • Contribute to broader technology strategy; give feedback to technical teams building products on top of the infrastructure.
  • Analysis and reporting of competitive environment and performance.
  • Pre-sales consultation and pricing negotiation with suppliers.
  • Managed seven different projects of over $200m in size for the group’s international operations.
  • Developed Use case analysis for Reinsurance and Risk products.
  • Managing pricing and financial implications of products and engaging in negotiations with suppliers and channels.
  • Responsible for creating documentation for industry and inter-group reports of products and future development and testing.

Aniruddha Consulting, Mumbai — Account Manager

MAY 2012 – JUN 2014

  • Business relationship management and consulting advice for Small and Medium sized commercial clients.
  • Sales and distribution lead for auditing and management accounting services of the firm.
  • Implementing best practices for auditing and regulatory filing.
  • Responsible for managing the company website and designing interactive forms to be used by clients.

Deutsche Bank AG, Mumbai — Analyst Intern

FEB 2013 – MAY 2013

  • Data analysis and visualization for pricing, promotion strategy building.
  • Developed a true-fit profile metric using advanced quantitative and financial modeling.
  • Data analysis and visualization for pricing, promotion strategy building.
  • Managing full PLC for a new loan product of the bank.
  • Developed a true-fit profile metric using advanced quantitative and financial modeling. This predictive modeling design continues to be used for pre-launch testing by the org.



University of Mumbai, Mumbai — MBA (Finance and Strategy)

Narsee Monjee Institute of Management Studies, Mumbai — Bachelor in Business Administration


CFA Institute — Level 1 and Level 2 cleared of the CFA exam

Duke University, USA — Certificate in Business Metrics Analysis

IBM — Data Science Professional Certificate

Virginia Tech — Certificate in Agile techniques – in progress


Successful tech and product blog focused on business analysis with over 350 regular followers in over 16 countries. Garnering over 12700 views and generating Ad revenue within the first 20 days since launching.

Desi Toronto, Toronto — Founder


  • Founded and developed a web portal specializing in counseling and consulting new students and immigrants
  • Providing full range of services for day-to-day acclimatization to a new way of life.
  • Web-design, functionality testing and marketing. Presently in process of Mobile app development.


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